When investing in a digital door lock system for your hotel, it’s crucial to consider not only the features and price, but also the warranty coverage and customer support provided by the manufacturer. A robust warranty can give you peace of mind that your locks will be repaired or replaced if any defects arise. And reliable customer support ensures you can get help quickly if you encounter any issues with installation, programming, troubleshooting or maintenance.
To help you make an informed decision, we’ll take an in-depth look at the warranty terms and support options from six of the leading digital door lock brands: Aqara, August, Kwikset, Schlage, Ultraloq, and Yale. We’ll also highlight how Be-tech Locks stacks up against the competition, with our industry-leading warranty and dedicated support for hotel clients.
Understanding Digital Door Lock Warranties
A warranty is a guarantee from the manufacturer that a product will perform as expected for a certain period of time. If the product has a defect in materials or workmanship during the warranty period, the manufacturer will repair or replace it free of charge.
Most digital door lock warranties cover the following:
- Mechanical components: The physical parts of the lock, such as the bolt, lever, and strike plate. These are typically covered for the lifetime of the lock.
- Electronic components: The “smart” parts of the lock, like the circuit board, motor, and sensors. The warranty period for electronics is usually shorter, ranging from 1-3 years.
- Finish: The outer coating that protects against wear and corrosion. Finish warranties often last for the lifetime of the lock, but may exclude certain conditions like scratches or use of harsh chemicals.
It’s important to note that warranties usually only apply to defects, not to damage caused by improper installation, misuse, or normal wear and tear. They also typically require the lock to be used in a residential setting, not for commercial purposes.
With that background in mind, let’s see how the top brands compare.
Aqara Smart Door Lock U100
Mechanical & Finish Warranty: Limited Lifetime
Electronic Warranty: 1 Year
Aqara offers a limited lifetime warranty on the mechanical and finish components of its U100 smart lock. The electronic components are covered by a 1-year limited warranty. If any defects in materials or workmanship are found during normal residential use, Aqara will repair or replace the lock.
For support, Aqara provides an online help center with FAQs, user manuals, and tutorial videos. Customers can also contact Aqara support by email or phone.
August Wi-Fi Smart Lock
Mechanical & Finish Warranty: 1 Year (2 Years for Pro)
Electronic Warranty: 1 Year (2 Years for Pro)
August provides a 1-year limited warranty for its Wi-Fi Smart Lock against defects in materials and workmanship under normal use. For certified Pro customers, the warranty is extended to 2 years.
August also offers a 30-day return window for a full refund if you’re not satisfied with the lock for any reason. Customers can get support through August’s online help center or by contacting their customer service team.
Kwikset Halo Touch
Mechanical & Finish Warranty: Lifetime
Electronic Warranty: 1 Year
Kwikset stands behind its products with a lifetime mechanical and finish warranty for the original residential user, as long as they occupy the premises where the lock was originally installed. Electronic components are covered by a 1-year warranty.
The warranty does not cover scratches, abrasions, deterioration due to use of paints/solvents/chemicals, abuse, or products used in commercial applications. Customers can contact Kwikset’s support team by phone or email with any issues.
Schlage Encode
Mechanical & Finish Warranty: Limited Lifetime
Electronic Warranty: 3 Years
Schlage offers a limited lifetime mechanical and finish warranty along with a 3-year limited electronics warranty for its smart locks. The warranty applies to defects in material and workmanship for the original residential user.
Some actions like using harsh chemicals or solvents on the lock could void the warranty. For support, customers can contact Schlage’s customer service by phone or email. Their website also has installation guides, FAQs and troubleshooting tips.
Ultraloq U-Bolt Pro
Mechanical & Finish Warranty: Lifetime
Electronic Warranty: 18 Months
Ultraloq provides a lifetime mechanical and finish warranty for its U-Bolt Pro smart lock, along with an 18-month electronic warranty. This covers defects in materials and workmanship under normal residential use.
Ultraloq’s website has a detailed support section with installation guides, programming instructions, troubleshooting tips, and FAQs. Customers can also submit a request to Ultraloq’s support team.
Yale Assure Lock 2
Mechanical & Finish Warranty: Lifetime
Electronic Warranty: 1 Year
Yale offers a lifetime limited warranty on the mechanical and finish components of its Assure Lock 2, as long as the original residential user occupies the premises where the lock was installed. The electronic components are covered by a 1-year warranty.
Yale will replace defective locks with new or refurbished products. Their website provides troubleshooting guides, FAQs, and contact information for customer support.
Be-tech Locks: Industry-Leading Warranty and Support for Hotels
At Be-tech Locks, we understand the unique needs and challenges of the hospitality industry. That’s why we offer a comprehensive warranty and dedicated support program tailored for our hotel clients.
Extended 3-Year Warranty
All Be-tech hotel door locks come with an industry-leading 3-year warranty that covers both the mechanical and electronic components. This extended coverage gives you added peace of mind and protection for your investment.
Our warranty also includes on-site service from our certified technicians. If any issues arise with your locks, we’ll send out a technician to diagnose and resolve the problem quickly, minimizing disruption to your operations.
24/7 Technical Support
We know that hotels operate around the clock, so we offer 24/7 technical support to ensure you can always get help when you need it. Our team of experts is available by phone, email, or live chat to assist with any questions or issues you may have.
Whether you need help with installation, programming, troubleshooting, or maintenance, our support team is here to help. We also provide remote diagnostic and update capabilities, so many issues can be resolved without the need for an on-site visit.
Comprehensive Online Resources
In addition to our live support, we offer a wealth of online resources to help you get the most out of your Be-tech locks. Our website includes detailed installation guides, user manuals, video tutorials, and FAQs.
We also have a dedicated hotel support portal where you can access additional resources, submit service requests, and track the status of your support tickets. Our online resources are available 24/7, so you can find answers and resolve issues on your own schedule.
Customized Training and Onboarding
To ensure a smooth transition to Be-tech locks, we provide customized training and onboarding for your staff. Our team will work with you to develop a training program that meets the specific needs of your property and your team.
We offer both on-site and remote training options, so you can choose the approach that works best for your hotel. Our training covers everything from basic operation and programming to advanced troubleshooting and maintenance.
Proactive Maintenance and Upgrades
To keep your locks performing at their best, we offer proactive maintenance and upgrade services. Our team will work with you to develop a maintenance schedule that fits your needs and budget.
We’ll perform regular check-ups and updates to ensure your locks are always running smoothly and securely. And as new features and enhancements become available, we’ll work with you to upgrade your locks to take advantage of the latest technology.
The Bottom Line
When choosing a digital door lock system for your hotel, it’s important to look beyond just the features and price. A strong warranty and reliable support can save you time, money, and headaches down the road.
While most of the top brands offer lifetime coverage for mechanical components, their electronic warranties range from 1-3 years. Be-tech Locks stands out with an industry-leading 3-year warranty that includes on-site service.
In terms of support, all of the brands provide online resources and contact options. But Be-tech goes above and beyond with 24/7 live support, a dedicated hotel portal, customized training, and proactive maintenance.
Ultimately, the best choice for your hotel will depend on your specific needs and priorities. But by considering the warranty and support along with the features and price, you can make an informed decision that will benefit your property for years to come.
To learn more about Be-tech’s hotel lock solutions and industry-leading support, contact our team today. We’ll be happy to discuss your needs and develop a customized solution for your hotel.
