Be-Tech Lock: Your Guide to Troubleshooting Securam Locks

Securam locks, a product of Be-Tech Lock, are renowned for their durability and performance. They are essential for safeguarding your home, office, or any other space you need to protect. However, like any other lock, they can occasionally experience issues. This comprehensive guide will help you understand the most common problems with Securam locks, how to troubleshoot and fix them, and how to prevent these issues from recurring.

Understanding Securam Locks

Securam Systems is a leading manufacturer of high-quality and reliable electronic safe locks for residential, commercial, and industrial applications. Their locks, known for their advanced security features, come in various models offering features such as biometric fingerprint recognition, keypad entry, or a combination of both.

These locks are designed to deter unauthorized access attempts with features like tamper detection and penalty lockout. They also allow users to program multiple user codes and manage access permissions, making them a popular choice for businesses and individuals looking to protect their valuable assets.

Common Problems and Troubleshooting

There could be several reasons why your Securam smart lock is not working. Here are some common problems and troubleshooting tips:

Dead or Low Batteries

Electronic locks require a power source to function. Always check the batteries first. Replace them with fresh, high-quality ones, ensuring they are inserted correctly.

Incorrect Code

Make sure you’re entering the correct code or using the right fingerprint for the lock. Double-check your code or user settings.

Keypad Malfunction

If the keypad is not responding or registering input correctly, there could be a hardware issue or dirt obstructing the keys. Clean the keypad carefully and try again.

Bolt Misalignment

If the bolt is not correctly aligned with the strike plate or the lock body, it may prevent the lock from functioning correctly.

Lockout Mode

If too many incorrect access attempts have been made, the lock may enter a penalty lockout mode for a set period to prevent unauthorized access. Wait for the lockout period to end, and then try again.

Mechanical Problem

The lock could have a mechanical issue, such as a jammed bolt or internal component failure. In such cases, it’s best to consult a professional locksmith or contact the manufacturer for assistance.

Factory Reset

If all else fails, you may need a factory reset on the lock. This will restore the lock to its default settings but may also erase any stored user codes or settings.

Environmental Factors

Extreme temperatures, humidity, or dust can impact the performance of electronic locks. Ensure your lock is installed in an appropriate environment, as specified in the user manual, and protect it from harsh conditions.

Installation Problems

Incorrect installation can cause a lock to malfunction. Ensure the lock, keypad, and other components have been installed correctly per the manufacturer’s instructions.

Damaged Components

Physical damage to the lock or its components can cause it to malfunction. Inspect the lock, keypad, and any other components for visible signs of damage.

If you’ve exhausted all these troubleshooting steps, and your Securam lock is still not working, it’s essential to contact SecuRam Systems’ customer support or consult a professional locksmith for further help.

Securam Lock Beeping

A Securam electronic lock might beep for several reasons. Here are some common causes and potential solutions:

Low Battery

If your Securam lock beeps repeatedly (8 beeps) during an unlock operation, it indicates low battery power. Replace the batteries with new, high-quality ones.

Error in Code Entry

If your lock beeps several times after entering a code, it might be due to an incorrect code or an error in code entry. Double-check the code and try again.

Time Delay Mode

Some Securam locks have a time delay mode, which prevents immediate access after entering the correct code. If you hear a series of beeps after entering your code and the lock does not open immediately, wait for the time delay period to elapse before trying again.

Tamper Penalty

If multiple incorrect codes have been entered in a row, the lock might go into a tamper penalty mode. In this mode, the lock will beep and become unresponsive for a set period (usually 5-15 minutes). Wait for the penalty time to expire, and then enter the correct code.

Mechanical Issue

If your lock is beeping without any clear reason, it might have a mechanical issue or a problem with the internal electronics. If replacing the batteries and ensuring proper code entry doesn’t resolve the issue, consider contacting Securam customer support or a professional locksmith.

Precautions to Avoid Securam Lock Malfunctions

To minimize the chances of your Securam locks malfunctioning, follow these precautions:

  • Use high-quality batteries and replace them regularly.
  • Install the lock correctly as per the manufacturer’s instructions.
  • Regularly clean the keypad, fingerprint scanner, and other components.
  • Install the lock in an environment free from excessive moisture, extreme temperatures, and dust.
  • Keep a record of your access codes and authorized fingerprints in a secure location.
  • Limit incorrect access attempts to avoid triggering the lockout mode.
  • Regularly inspect the lock, keypad, and other components for signs of wear, damage, or malfunction.
  • Regularly test the lock to ensure it functions correctly.
  • Always adhere to the manufacturer’s maintenance, updates, and usage recommendations.


While Securam locks are designed to provide top-notch security and performance, occasional issues may arise. By familiarizing yourself with common problems and their solutions, you can quickly troubleshoot and resolve most lock malfunctions.

Regular maintenance and timely attention to any issues will extend your Securam lock’s life and ensure your property’s security. If your lock is still not working after trying the suggested solutions, it’s important to consult a professional locksmith to address the problem and prevent any potential security risks.

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