Closeout sale mean that we won't carry this brand product any more. Products on closeout sale are brand new items in original box. All sales are final, "AS IS", and there is absolutely NO exchange and NO return. All items come with one-year manufacturer's warranty. We will buy shipping insurance for your order. We will claim from Fedex if the lock is damaged during shipping. The manufacturer's warranty will apply for defective product. You have to contact manufacturer directly. Quantities are limited. Please call us at 1-800-978-6625 for more information.